At Farm Growers, we ensure that every product is freshly prepared, hygienically packed, and safely delivered. Since we deal in perishable food products, we maintain a strict No Return Policy once items are delivered.

• Food items once delivered cannot be returned or exchanged due to hygiene and safety reasons.
  
• We request customers to check the product and packaging carefully at the time of delivery.
  

We only accept complaints in the following cases:

• Wrong product delivered
  
• Damaged product received
  
• Expired product received
  

If any of the above occurs, you must:

Raise a complaint within 48 hours of delivery.

• Email us at customercare@farmgrowers.in with your order ID, invoice, and clear images of the product received.

• Once your complaint is verified and approved, we will issue a full refund or send a replacement product.
• Refunds will be processed to the original payment method within 7–10 working days.
  
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer after collecting your account details.

• Orders can only be cancelled before dispatch.
• Once the order has been shipped, it cannot be cancelled.

• If your package is lost in transit or undelivered due to courier issues, we will either resend the order or refund the full amount.
• Farm Growers will not be responsible for failed delivery due to an incorrect or incomplete address provided by the customer.

For any concerns regarding refunds or cancellations, please contact us:

📩 Email: customercare@farmgrowers.in

📞 Phone: +91 7030387888